At Kaushah, every saree and jewellery piece is carefully checked, packed, and dispatched with great attention to detail. Since our products are delicate and premium in nature, we follow a simple and transparent process to make sure any concerns are handled fairly and smoothly.
If you wish to cancel your order, please contact us as soon as possible through My Orders > Return Request option on our website.
If the order has not yet been shipped, Kaushah may accept the cancellation request and initiate a refund within a reasonable period.
In such cases, the order amount will be refunded after deducting any applicable transaction or payment gateway charges levied by the bank or payment provider.
Please note that once an order has been shipped or is in transit, we may not be able to cancel it.
Return requests must be raised within 72 hours, or 3 days, from the time of delivery.
Requests received after this period will unfortunately not be eligible for return.
To help us resolve any concern quickly and fairly, we request customers to record a complete unboxing video immediately after receiving the order.
The video should clearly show:
This helps us verify the condition of the product at the time of delivery and allows our team to support you better.
To request a return, please navigate to My Orders > Return Request option on our website within 72 hours of delivery.
Our customer support team will review your request and respond within 48 working hours.
All return-related communication, updates, approvals, and confirmations after the return request is raised, will be handled through email only, so there is a clear record of every step.
Once your return request is approved, we will arrange a pickup from the same address where the order was delivered.
Please ensure the product is packed safely in its original packaging, along with all tags, invoices, accessories, certificates, and any accompanying materials, wherever applicable.
Once the product reaches us, our team will carefully assess the item and all its tags and packaging, compare it with the concern shared in the unboxing video.
If the product is found to be damaged as shown in the submitted video, you may choose either:
If the product is found to be in proper condition and no damage is observed during our assessment, the return will not be eligible for a refund. In such cases, the customer may choose to purchase another product separately.
In case of concerns that are found to be incorrect, incomplete, or not supported by the submitted video and product assessment, Kaushah may not be able to offer a refund or replacement.
We take utmost care while photographing our products to represent the true colour, texture, and detailing of each saree or jewellery piece as accurately as possible.
However, slight colour variations may occur due to differences in screen displays, lighting, device settings, and photography conditions.
Such minor colour differences will not be considered a defect or damage.
Once a return is approved and the product has been received and assessed by our team, the eligible refund will be initiated within 2 business days.
Refunds will be made to the same bank account, card, wallet, or payment method used at the time of purchase.
The refunded amount may take 7–10 business days from the date of refund initiation to reflect in your bank account, credit card, or wallet, depending on your bank or payment provider.
Refunds will be processed after adjusting any applicable charges related to the return, transaction fee, payment gateway fee, or additional charges, wherever applicable.
If the refund does not reflect within 15 days from the date of initiation, customers may contact their bank or payment provider for assistance, including raising a chargeback request where applicable.
We request customers to share any concerns within the return window so our team can support them in the best possible way.
Kaushah reserves the right to approve or decline a return based on the unboxing video, product condition, return eligibility, and internal quality assessment.
Our goal is to keep the process transparent, fair, and smooth for every Kaushah customer.
Last updated: September 2026 · Kaushah House Pvt Ltd, Bengaluru.